Terms of Service
Effective Date: September 11, 2026
Company: Texas Duckiez LLC (“Texas Duckiez,” “Company,” “we,” “us,” or “our”)
Website: texasduckiez.com
Email: emmanuel@texasduckiez.com
Phone: (210) 639-6275
These Terms of Service (“Terms”) govern your use of the Texas Duckiez website, online forms, appointment and service-request features, and related electronic communications.
1. Acceptance of Terms
By accessing or using our Website, submitting a form, requesting or booking an appointment, requesting an estimate, or communicating with Texas Duckiez through the Website, email, telephone, SMS/MMS, or other available communication methods, you agree to these Terms.
If you do not agree with these Terms, please do not use our Website or online services.
2. Our Services
Texas Duckiez LLC provides HVAC, air conditioning and heating, ductwork, indoor air quality, preventative maintenance, repair, replacement, installation, and related home-comfort services.
Information provided through our Website is intended to help customers understand our services and request assistance. Website content does not constitute a final diagnosis, estimate, guarantee, or agreement to perform work.
Appointments and service requests submitted through the Website are subject to availability and confirmation.
Estimates, recommendations, pricing, project scope, equipment availability, scheduling, and anticipated completion times may change based on actual site conditions, system requirements, equipment availability, customer selections, or other circumstances.
Any specific work performed by Texas Duckiez may be subject to a separate estimate, work authorization, service agreement, invoice, warranty, or other applicable terms.
3. Online Booking and Service Requests
Our Website allows customers to request or schedule service. Submission of an online form or appointment request does not necessarily guarantee an appointment time or establish a contract for services until the request has been accepted or confirmed by Texas Duckiez.
You are responsible for providing accurate and complete information when requesting service.
Texas Duckiez may contact you to confirm appointment details, obtain additional information, discuss your service needs, or reschedule an appointment when necessary.
The Website does not currently process customer payments directly.
4. User Responsibilities
When using our Website or communicating with Texas Duckiez, you agree to provide accurate information and use our systems only for lawful purposes.
You may not:
Attempt to gain unauthorized access to our Website or systems
Interfere with the operation or security of the Website
Submit knowingly false or misleading information
Introduce malicious software, code, or harmful content
Use our Website or communications systems for unlawful, fraudulent, abusive, or harmful purposes
We reserve the right to restrict access to our Website or services when reasonably necessary to protect Texas Duckiez, our customers, our systems, or others.
5. Electronic Communications
By providing your contact information and communicating with Texas Duckiez, you acknowledge that we may communicate with you electronically or by telephone regarding your inquiries, appointments, estimates, requested services, projects, and customer-support needs.
Communications may include email, telephone calls, and SMS/MMS messages consistent with your preferences, consent, and applicable law.
Where permitted by applicable law, telephone calls may be monitored or recorded for quality assurance, training, documentation, or customer-service purposes.
Mobile Messaging Terms of Service
Texas Duckiez LLC Mobile Messaging Program
When you provide your mobile telephone number and opt in to receive SMS/MMS communications from Texas Duckiez LLC, you agree to the following Mobile Messaging Terms.
Program Description
Depending on your interactions with Texas Duckiez and the consent you provide, messages may include:
Appointment confirmations
Appointment reminders and scheduling updates
Estimate communications
Service and project updates
Customer-support communications
Follow-up communications
Service notifications
Promotional or marketing communications when separately authorized
Consent to receive marketing text messages is not a condition of purchasing goods or services from Texas Duckiez.
Message Frequency
Message frequency varies depending on your interactions with Texas Duckiez, including appointment activity, service requests, estimates, projects, and customer-support needs.
Marketing message frequency may also vary for customers who separately elect to receive promotional communications.
Message and Data Rates
Message and data rates may apply depending on your wireless carrier and service plan.
Opting Out
Reply STOP to cancel SMS/MMS messages at any time.
After submitting an opt-out request, you may receive a final message confirming that your request has been processed.
Help and Customer Support
Reply HELP for assistance or contact Texas Duckiez directly:
Email: emmanuel@texasduckiez.com
Phone: (210) 639-6275
Carriers and Message Delivery
Wireless carriers are not responsible for delayed or undelivered messages.
Message delivery may be affected by your wireless carrier, device, network availability, or other circumstances outside the control of Texas Duckiez.
Eligibility
You must be at least 18 years old or the age of majority applicable in your jurisdiction to independently opt into the Texas Duckiez mobile messaging program. Individuals who have not reached the applicable age of majority should participate only with appropriate permission from a parent or legal guardian.
Privacy
Your participation in our mobile messaging program is also governed by the Texas Duckiez Privacy Policy:
https://www.texasduckiez.com/privacy-policy
Texas Duckiez does not share mobile information with third parties or affiliates for their independent marketing or promotional purposes.
Text messaging originator opt-in data and consent will not be shared with third parties for their own marketing or promotional purposes.
Service providers that assist Texas Duckiez with communications may process information as necessary to provide those services on our behalf.
6. Website Information
Texas Duckiez makes reasonable efforts to provide accurate and useful information through the Website. However, Website information may occasionally contain errors, omissions, outdated information, or technical inaccuracies.
HVAC, ductwork, indoor air quality, and related information provided on the Website is general information and is not a substitute for an on-site evaluation of a particular home, system, or condition.
Texas Duckiez may modify Website content, services, availability, or features without prior notice.
7. Third-Party Services and Links
Our Website may use or link to third-party services, including scheduling, analytics, communications, advertising, mapping, social media, or other platforms.
Texas Duckiez does not control independent third-party websites or services and is not responsible for their content, availability, security, or privacy practices.
Use of a third-party platform may also be subject to that provider's terms and privacy policies.
8. Intellectual Property
Unless otherwise indicated, the Texas Duckiez name, branding, logos, Website design, written content, graphics, photographs, and other original Website materials are owned by or licensed to Texas Duckiez LLC and are protected by applicable intellectual-property laws.
You may use the Website for personal, noncommercial purposes related to evaluating or obtaining Texas Duckiez services.
You may not reproduce, distribute, modify, publish, commercially exploit, or misrepresent Texas Duckiez content or branding without authorization.
9. Limitation of Liability
To the maximum extent permitted by applicable law, Texas Duckiez LLC will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages arising from or related to your use of, or inability to use, the Website, online booking features, or electronic communications.
Nothing in these Terms is intended to exclude or limit liability that cannot lawfully be excluded or limited under applicable law.
Terms applicable to actual HVAC, ductwork, installation, repair, maintenance, or other work performed by Texas Duckiez may be contained in the applicable estimate, work authorization, service agreement, warranty, or other customer agreement.
10. Privacy
Our collection and use of personal information through the Website and related communications is governed by our Privacy Policy:
https://www.texasduckiez.com/privacy-policy
Please review the Privacy Policy for additional information regarding the information we collect, how we use it, cookies and analytics, SMS communications, service providers, and your choices.
11. Changes to These Terms
Texas Duckiez may update these Terms periodically to reflect changes to our Website, services, communications practices, business operations, or applicable requirements.
The effective date displayed at the top of this page indicates when these Terms were most recently updated.
Your continued use of the Website or online services following publication of revised Terms constitutes acceptance of the updated Terms.
12. Governing Law
These Terms are governed by the laws of the State of Texas, without regard to applicable conflict-of-law principles.
To the extent permitted by applicable law, disputes arising from or relating to these Terms, the Website, or our online services will be handled in Bexar County, Texas, unless otherwise required by law.
13. Contact Texas Duckiez
Questions regarding these Terms of Service may be directed to:
Texas Duckiez LLC
Website: texasduckiez.com
Email: emmanuel@texasduckiez.com
Phone: (210) 639-6275